Privacy Policy

Introduction

Welcome to https://common-garden-birds-uk.feedersandmore.co.uk (hereafter referred to as “Common Garden Birds UK” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, storage, handling, and processing of information about you in compliance with various international privacy laws.

Scope

This policy covers all aspects of our website (https://common-garden-birds-uk.feedersandmore.co.uk), mobile applications, online services, and products offered under the Common Garden Birds UK brand. Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. Each of these third parties has its own privacy policies, and we encourage you to review them before using their services.

Processing Activities

This Privacy Policy is designed to guide you on the following interactions:

Using our applications, services, and platforms as an authorized user.
Visiting any of our websites linked to this policy.
Receiving communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information about our users:

Account Information: Details related to your account creation and management, such as username, email address, and password.
Payment Information: Transaction details required for purchasing our products, including credit/debit card numbers, expiration dates, and billing addresses.
Financial Information: Data related to your financial status or transactions with us, such as purchase history and banking information (when used for direct payments).
Purchase Information: Details about the products you buy from us, including quantities, prices, and delivery addresses.
Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP address, mobile phone number, or device ID.
Location Data: Your geographic location data when you interact with our services.
Feedback: Reviews, comments, and responses provided by users regarding our products and services.
Social Media Information: User information from social media platforms when you connect your account to our services.
Product Information: Details about the products you view, search for, or purchase on our website.

We collect this data through multiple channels: user input forms, direct interactions with our applications and websites, automated tracking technologies (like cookies), and third-party data providers.

Cookies

We employ cookies to enhance your experience while using our services and for analytics purposes. Cookies are small text files stored on your browser or device by our website or third-party services. They can be categorized as:

Strictly Necessary: Essential for the basic functionality of our websites and applications, ensuring secure access and navigation.
Preference: Used to remember user preferences and settings, such as language choices.
Analytics: Help us analyze site usage, measure performance, and understand user behavior to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the retention period expires, we securely delete or anonymize the information. Our retention periods vary based on the type of data and legal obligations, ensuring that your personal information is kept only as long as necessary.

Security Measures

We prioritize the security of your personal data by implementing robust organizational safeguards and security practices:

Employing encryption for data at rest and in transit to protect sensitive information.
Engaging secure third-party processing partners who adhere to strict privacy standards.
Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not directed at individuals in this age group, and we do not knowingly collect personal information from them. If you believe we have collected data from a minor, please contact us, and we will take appropriate steps to delete it.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The ability to correct or update inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The option to request the deletion of your personal data, subject to certain exceptions.
Restriction: Limiting our processing of your data under specific circumstances.
Portability: Receiving your personal data in a structured, commonly used format and transferring it to another controller.
Objection: Opposing the processing of your data for legitimate interests or direct marketing purposes.
Non-Discrimination: The right to be free from discriminatory decisions based solely on your personal data.

To exercise these rights or file appeals/complaints, please contact our Data Privacy Team via email at [email protected] or by postal mail at:

Common Garden Birds UK
Data Privacy Team
[Address]

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for updates.

Contact Information

For questions related to privacy, data requests, unsubscriptions, or complaints, please contact us:

Email: [email protected]
Postal Mail: Common Garden Birds UK, Data Privacy Team, [Address]